FAQS

Orders are usually delivered in 3 to 4 working days anywhere in Pakistan. We ship through TCS, Leopards and PostEx. Remote areas can take a little longer.
Yes. Cash on delivery is available all over Pakistan — you pay the courier when your parcel reaches your door. No advance payment is needed.
Delivery is Rs 250–350 depending on the courier, and it is shown at checkout before you confirm. Delivery is free on orders over Rs 10,000.
Once your parcel is dispatched we share the tracking number. You can check the status any time on our Track Order page.

You can return the order by following the simple process: 1.Email/Call us 2. Provide us the details 3. Fill out the form 4. Wait for the response 5. You will be contacted

It usually takes up to 72 hours to pick up the returned product. However, the product can be picked earlier or sooner than the given time accordingly with the circumstances.

Yes, you can as long as the returned product is in its original packaging except for Clothing, as apparels need to be opened to check the right size.

If your return does not meet the Quality Check criteria, the customer success team of Shop N Go will call you to explain the issue and will send the product(s) back to your address.

If the warranty is mentioned in the product’s description, it means it will be shipped with warranty and if the warranty isn’t mentioned in the product description, it isn’t covered by any warranty.

A Refund Voucher is a return mechanism of equal worth to the value paid for the product that you have returned. You can use a Refund Voucher at checkout to discount the amount of the voucher from your next purchase. This Refund Voucher can be used on multiple purchases too (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is Rs. 0.