Al-Atabah PK chahta hai ke aapko wahi cheez mile jo aapne order ki. Please yeh policy order karne se pehle zaroor parh lein — order place karne ka matlab hai ke aap in shara’it se mutafiq hain.

1. Claim Window — 24 Hours

Return ya exchange ki request parcel receive karne ke 24 ghante ke andar karni hogi. 24 ghante ke baad koi bhi return, exchange ya refund request qabool nahi ki jayegi. Yeh time limit sakhti se lagoo hai.

2. Unboxing Video Lazmi Hai

Har claim ke liye parcel kholne ki mukammal, bina cut ki video zaroori hai. Video mein shipping label aur sealed packet saaf nazar aana chahiye, aur recording parcel kholne se pehle shuru honi chahiye.

Bina unboxing video ke koi claim process nahi hoga. Yeh hum dono ki hifazat ke liye hai.

3. Kaunsi Cheezein Return Ho Sakti Hain

Return sirf in soorton mein qabool hoga:

  • Ghalat product bheja gaya (order se mukhtalif item)
  • Product delivery ke waqt tuta hua / damaged tha — unboxing video mein saabit ho
  • Product mein manufacturing fault hai jo pehle istemal par zahir ho
  • Order mein koi item missing hai

Product bilkul unused, undamaged, original packaging mein, saare tags aur accessories ke saath hona chahiye.

4. Kaunsi Cheezein Return NAHI Hotin

Hygiene, safety aur customization ki wajah se yeh items final sale hain:

  • Customized / personalized products — engraved items, name wale gifts, printed mugs, LED frames, custom keychains waghera
  • Jewelry — earrings, rings, lockets, bangles, payal (hygiene)
  • Cosmetics & skincare — lipstick, nail polish, face masks, creams, serums, hair oils — khaas tor par agar seal toot chuki ho
  • Innerwear, nightwear aur socks
  • Unstitched / stitched fabric jo cut, stitch ya wash ho chuka ho
  • Footwear jo bahar pehna gaya ho ya jiske sole par nishan hon
  • Sale, clearance aur bundle deal items
  • Wo products jinki packaging, tags ya accessories mojood na hon

5. Change of Mind — Qabool Nahi

Hum “pasand nahi aaya”, “mind change ho gaya”, colour/size ki personal pasand, ya screen par rang thora mukhtalif lagne par return qabool nahi karte. Screen settings ki wajah se shades halka sa mukhtalif lag sakte hain — yeh defect nahi hai.

Size lene se pehle product page par di gayi size chart aur measurements zaroor check karein, ya order se pehle humein WhatsApp par poochein.

6. Refused / Undelivered Parcels

Cash on Delivery order place karna ek pukhta commitment hai. Agar parcel bina kisi wajah ke receive nahi kiya jata, to us customer ke aainda COD orders band kiye ja sakte hain aur courier ke dono taraf ke charges customer par lagoo honge.

7. Claim Kaise Karein

  1. Delivery ke 24 ghante ke andar humein WhatsApp par rabta karein
  2. Apna Order Number bhejein
  3. Mukammal unboxing video bhejein
  4. Masle ki saaf tasveerein bhejein

Hamari team 24–48 working hours mein jawab degi. Approval ke baghair product wapas na bhejein — bina approval wale parcels qabool nahi kiye jayenge.

8. Exchange Pehle, Refund Baad Mein

Approved claims par hum pehle replacement ya exchange offer karte hain. Agar wo item stock mein na ho, to aap store credit ya refund le sakte hain.

9. Shipping Charges

  • Hamari ghalti (ghalat ya damaged item) — wapsi aur dobara bhejne ka kharcha Al-Atabah PK uthayega
  • Kisi aur wajah se approved return — dono taraf ki shipping customer ki zimmedari hogi
  • Asal order par di gayi delivery fee kisi bhi soorat mein refundable nahi hai

10. Refund Timeline

Return item receive aur inspect hone ke baad, approved refund 7–10 working days ke andar process kiya jata hai. COD orders ka refund bank transfer ya EasyPaisa / JazzCash ke zariye bheja jata hai — account title customer ke naam par hona chahiye.

11. Cancellation

Order dispatch hone se pehle cancel kiya ja sakta hai. Dispatch ke baad cancellation mumkin nahi. Customized orders production shuru hote hi cancel nahi ho sakte.

Rabta

Al-Atabah PK
Jama Mall, B-50, M. A. Jinnah Road, Karachi, Sindh 74200, Pakistan
Email: alatabahpk@gmail.com
Support hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)

Yeh policy aakhri martaba 29 September 2026 ko update ki gayi. Al-Atabah PK ko yeh policy kisi bhi waqt tabdeel karne ka haq hasil hai.